The Initial Cabin Crew training programme is for a duration of 8 weeks and is designed to incorporate all facets of the career. Throughout the programme, the Academy provides comprehensive theoretic knowledge and practical skills to enable you in your quest of becoming a Cabin Crew Member.

Our 8 Week SACAA Accredited Programme consists of the following training modules which are also in line with SAQA Unit Standards:

Passenger Services

Passenger Services Training will enable you to offer the best possible service to your passengers on board the aircraft.

Included in this module is a food, wine tasting and beverage component.

Skills learnt within the module are portable into the hospitality industry.

Practical training is conducted at the Academy.

Also included is Grooming, Interview Skills, Airport and Aircraft Visit.

As a Cabin Crew Member you are the face of the Airline. It is therefore imperative that you are always well-groomed. Our grooming workshop will assist you in achieving this image.

The Interview Skills Workshop will prepare you on how to conduct yourself during an airline interview.

An exciting tour of OR Tambo International Airport.

The Self Relationship Management (SRM) is a personal development programme to enhance and enlighten yourself and your customer service attitude.

A visit to the Lebombo Aircraft (A retired Boeing 747-200) at Rand Airport. This was the first of its kind in Africa delivered to South African Airways and is one of only 6 preserved Boeing 747 aircraft in the world.

  • Glossary, Aircraft Familiarisation and Equipment on Board
  • Cabin crew duties, Galley – specific duties and Toilets
  • Catering Theory, Wine & Beverage and Cabin Services
  • Meal vouchers and In-flight food pay service
  • Passenger Handling, Care of Special Passengers and Overview of Passenger Pre-flight procedures
  • Introduction to South Africa
  • Qualities of a good cabin crew member
  • The secret of success
  • Atlas work / Map work, 24-Hour Clock and Time Zones
  • Phonetic Alphabet

80% on Theory Exam

Safety Emergency Procedures

Cabin Crew Members are expected to primarily understand and operate safety and emergency equipment on board an aircraft.

An emergency is a situation, which arises that endangers the lives of passengers and crew.

An emergency may result in the necessity to evacuate the aircraft.

Included in this module is the Wet Ditching and Raft Management  theory and practical assessment.

Safety Emergency Procedures Training covers all the legislated CAA requirements dealing with possible emergency situations which could occur on board an aircraft.

  • Introduction, Glossary and Abbreviations
    • International and National Regulatory Bodies
    • CAA Inspectors
    • CAA licensing
    • Crew license validity
    • Aviation Terminology and Abbreviations

  • Aircraft Familiarisation
    • Theory of Flight
    • Terminology
    • Terms of Reference
    • Conversion

  • Safety Policy
    • Physiology of flight
    • Roles and Responsibilities
    • Chain of command
    • 30 Second Review

  • Emergency Equipment
    • Cabin Defect Logbook
    • General Equipment found on board
    • Dräger Oxycrew
  • Emergency Procedures
    • General rules for Emergencies
    • Types of Decompression
    • Evacuations
  • Security
    • Disclosure of Information
    • Unruly passengers
    • Responsibilities

90% on Theory Exam

100% Practical Competency

Aviation Medicine

Cabin Crew Members are expected to understand and provide medical assistance.

As a Cabin Crew Member you are expected to be aware of your responsibilities and the procedures to follow in various medical emergency situations on board the aircraft.

Aviation Medicine covers all the legislated CAA requirements dealing with possible medical emergency situations which could occur on board an aircraft.

  • Introduction
    • Glossary
    • First Aid
    • Medical Emergencies
    • Cabin Crew Hygiene  
    • CPR
  • Equipment
    • Oxygen Cylinders
    • Sky Chair
    • Doctor’s Bag
    • First Aid kit
  • Medical Conditions
    • Respiration and physiology of flight
    • Asthma attack
    • Hyperventilation
    • Hypoxia
  • Blood and Circulation
    • The blood vessels
    • Foreign body
    • Nosebleed
  • Shock
    • Causes of shock
  • Burns
    • Types of burns
  • Effects of extreme temperatures
    • Hypothermia
    • Frostbite
    • Heat Exhaustion
    • Heat Stroke

90% on Theory Exam

100% Practical Competency

Dangerous Goods - CAT 11

Cabin Crew Members are expected to understand all classes of dangerous goods and why these items may or may not be carried on board an aircraft.

Through this course you will be able to:

  • Identify the different classes and divisions of Dangerous Goods
  • Procedure to follow for dangerous good spillage or leakage
  • Identification and procedures for provisions for passengers and crew

This component of the licensing is essential for all Cabin Crew members to be knowledgeable and vigilant on board an aircraft.

QAS Aviation Academy is licensed by the SACAA to conduct training on all categories of Dangerous Goods.

  • Introduction
    • General philosophy
    • Examples of Dangerous Goods
  • Limitations
    • Forbidden Dangerous Goods
    • Hidden Dangerous Goods
  • Labeling and Marking
    • Examples of all markings and labels
    • Markings for Over-packs
  • Recognition of undeclared dangerous goods
    • Principle of hidden/undeclared Dangerous Goods
    • Types of hidden/undeclared Dangerous Goods
  • Provisions for passengers and crew
    • Principles of provision for passengers and crew
  • Emergency Procedures
    • Roles and responsibilities for Cabin Crew

80% on Theory Exam

Fire Fighting

Cabin Crew Members are expected to be competent and vigilant on board of an aircraft in order to recognise and appropriately fight and extinguish fires.

Research done by the International Civil Aviation Organisation has shown that over the past 36 years, many incidents on board an aircraft have been caused by fire.

This module will enable you to be able to categorise any fire into its correct class and the applicable method to be used in order to effectively extinguish the fire.

You will also be able to explain the locations of general types of fires, the causes and the prevention of such fires.

  • Theory of Fire
    • Triangle of fire
  • Extinguishing methods
    • Smothering
    • Starving
    • Cooling
  • Classifications
    • Classes of fires
  • Causes of fires
  • Prevention of fires

  • Equipment
    • Types of equipment
    • Use of various equipment
  • Fire Fighting General
    • Crew Responsibilities
    • Precautions when fire fighting
    • Specific Fire Management
    • Smoke and fumes in the cabin
    • Smoke detector activation
    • Circuit breaker reset procedure

90% on Theory Exam

100% Practical Competency

Aircraft Type Rating

Cabin Crew Members are expected to have knowledge on all facets of the aircraft and understand how each component operates.

This module contains information relating to the B737 – 200, B737 – 300 and B 737-500 aircraft variants.

Included in this module is the Slide Jump practical.

The Aircraft Type Rating ensures that Cabin Crew are equipped with the necessary knowledge, skills and understanding of how to operate on each aircraft variant in regards to evacuations and emergency preparations.

  • Introduction
    • Aircraft dimensions
    • Abnormal attitudes
    • Flight control surfaces location
    • Deceleration devices
  • General description
    • Doors
    • Interior description
    • Galleys
    • Safety in the galley
    • Circuit breaker reset
    • Passenger overhead stowage bins
    • Cabin crew member seating and stations
    • Toilets
  • Cabin crew member take-off/landing stations
    • Crew compliment
    • Control panels
    • Communication
    • Passenger address system (pa)
    • Passenger address announcements
    • Making a pa announcement
    • Interphone system
    • Pilot call to cabin crew member
    • Cabin crew member call to the flight deck
    • Cabin crew member call to the flight deck – emergency
    • Cabin crew member – to – cabin crew member call
    • Call control panel
    • Passenger call system
    • Master display panel
  • Aircraft doors
  • Escape slides
  • Over-wing escape strap/rope
  • Flight deck escape windows
  • Escape ropes
  • Forward retractable airstair (b737-200)
  • Emergency lighting
  • Potable water system
  • Water shut off valves
  • Oxygen system
  • The main cabin oxygen reset handle (b737-200 only)
  • Psu oxygen masks
  • Flight deck oxygen masks
  • Jamco smoke detector system
  • Fixed toilet fire extinguisher
  • Flight deck door
  • Flight deck observer‘s seat
  • Flight deck direct vision windows (dv windows)
  • Cabin lighting
  • Heating and ventilation systems
  • Additional features

90% on Theory Exam

100% Practical Competency

Do you fit the profile?

Becoming a Cabin Crew Member requires that you meet the Aviation Standards both physically and characteristically. As an Ambassador for South Africa, you will be a shining example of our Country and the Airline you represent, therefore minimum criteria needs to be met. Most Operators will require these standards when recruiting for Cabin Crew.